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Operations Manager
I develop team members' training plans, manage resources, address and resolve issues, formulate measures in relation to budgets, and create group goals to ensure effective organizational operations.

I am committed to the performance and management of team members, and I aim to create an organization that fosters synergy rather than relying on individual actions. This involves working closely with other departments such as Sales and Planning to generate new pipelines.

As the leader of the cross-functional 3rd Party Cloud Service Promotion Project Team, I initiate activities across the organization, and participate as a speaker in webinars.

I was responsible for the design, construction, and testing of Windows, Linux, and Solaris servers with high availability and redundancy configurations for a system extremely volatile high loads. I ensured the system's resilience and reliability, as system downtime was not permissible.

Servers - Windows/Linux/Solaris

Middleware - Apache Web Server / Tomcat

Database - Oracle

I led the infrastructure team for an online payment system utilizing multiple internet banking platforms. Responsible for defining customer requirements, designing, constructing, and testing a fully redundant, high-availability B2C system. I ensured all servers met strict requirements for timer values, downtime, and overall system reliability. Contributing as the team leader, I oversaw the entire process, meeting the high standards expected of the system.

Servers - Windows/Linux/Solaris

Middleware - DB Clustering software / Achache Web Server / Tomcat /Proxy server / Mail Server

DB - Symfoware Enterprise

Storage - ETERNUS fibre-channel

I implemented and supported a system designed to efficiently process large volumes of FAXes and streamline order processing in the sales management system. I combined multiple features, including OCR and OCR result verification by managers, and was responsible for proposing, designing, implementing, and testing the system to ensure no downtime due to hardware failures.

Server - Windows / VMware

Middleware - FAX OCR / FAX round robin

DB - SQL Server

I defined customer requirements for a social media system using open-source software (OSS) and designed it in an Agile format. The system enabled various features, such as posting to timelines, sharing videos, and digitizing paper reports for automatic timeline uploads, all managed in a unified platform. This system facilitated smooth communication between teacher trainees and faculty members, enabling faculty to provide feedback on trainees' teaching practices whilst trainees could also give feedback to each other. This initiative has been praised for contributing to the development of high-quality educators.

Server - Windows / Linux

Middleware - Apache Web Server

DB - MySQL

Language - PHP

I managed the development of a system for distributing PDFs within an Education university, allowing detailed tracking of student activity; time spent on specific pages, areas marked as important, and other interactions with the content. The system identified common stumbling points for students and provided feedback for future lessons. Although academically focused, the system collected logs of all actions taken on documents, enabling the identification of issues that students may not be aware of, and providing personalized feedback on individual weaknesses.

 Server - Windows / Linux

 Middleware - Apache Web Server

 DB - MySQL

 Language - PHP

I led the promotion, design, and implementation of cloud services to support efficient operations for local governments providing one device per child, including classroom support systems, online drills, and device management. I established working groups to collaborate with school representatives and to address on-the-ground challenges in alignment with the Ministry of Education's digitalization initiatives. Sharing knowledge and experiences through ICT-based classroom presentations, I contributed to the overall digital transformation of local governments.

Cloud Service - M365 / EntraID

Software - Classroom Support System / Online Drills

I provided consultation for the digitization of revenue reporting processes between shopping mall tenants and management companies. Identifying business processes and clarifying workflows, I offered guidance on digital solutions to replace manual tasks such as receipt verification. I led the development of software to streamline operations, trained and guided clients on its use, and established a support system for ongoing assistance.

 Server - Windows / Hyper-V

 Software - OCR-based Software

I led the digitalization of internal documents, such as approval requests and facility usage applications that require approval within the organization. Working with clients, I determined the requirements and designed a system that ensures efficient circulation of documents. I conducted business interviews to understand existing processes, then compiled the requirements for document formats and circulation rules into singular reference document for system implementation. For functionalities that could not be covered by standard packages, I was responsible for the development and implementation of custom add-ons.

 Project management / Consultant / Vendor Control

 Server - Windows / Hyper-V

 Middleware - Apache Web Server / Tomcat

 Software - Workflow system 

 DB - SQL Server / Oracle

 Launguage - Java / Javascript